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🚚 FREE EM + WM SHIPPING OVER RM300

FAQ

Table of Contents

General & Consultations

1. What exactly is Natural Beauty Supply?

Natural Beauty Supply (NBS) is the official online home for two professional-grade brands: Swiskinn (skincare) and Follica Lab (scalp care).

We aren’t just resellers. Our products were developed and tested on tens of thousands of real customers in our physical treatment centers before we ever made them available online.

We’ve removed the guesswork to make finding your routine simple:

  • Shop by Concern: Our website is categorized by specific skin and scalp issues. Each product page clearly details exactly who it is for and what root cause it treats.
  • Book a Professional In-Person Assessment: For a highly accurate physical assessment, you can book a professional skin or scalp scan at our official partner treatment centres. (Scans are RM150, but you get one completely FREE with any RM399+ online purchase! To ensure our specialists can accommodate you without disrupting scheduled appointments, WALK-INS ARE NOT PERMITTED. You must book your slot in advance via WhatsApp by sharing your order receipt).

Where to Book & Visit:

  • 📍 Sabah (Kota Kinabalu)
    • Skincare Assessment: Piel Perfecta (Lido Plaza & City Mall)
    • Scalp Care Assessment: Hair Soul (KKTS & Luyang)
  • 📍 Johor (Johor Bahru)
    • Scalp Care Assessment: Hair Soul (Johor Bahru branch)

Yes, you can purchase directly from our partner outlets. Please note that online and in-store promotions differ, so website promo codes cannot be used at physical outlets. Additionally, any returns or refunds for in-store purchases must be handled directly with the specific outlet where you bought them.

Product & Safety Information

1. What specific scalp and hair issues does the Follica Lab V+ Hair Ampoule target, and who is it for?

It targets hair loss, hair shedding and thinning hairlines by delivering active pea peptides directly to the root to anchor the follicle. It also helps reduce grey hair!

Because hair growth follows a natural biological cycle, consistency is everything. While individual timelines vary, here is what you can generally expect with daily use:

  • 1 – 3 months: Reduced hair fall and a healthier scalp.
  • 3 – 6+ Months: Visible new growth and improved hair density.

Your safety is our absolute priority. Every single product under Swiskinn and Follica Lab is fully approved and notified by the Ministry of Health Malaysia (KKM). Additionally, the Follica Lab V+ Hair Ampoule is officially Halal-certified. Rather than just relying on marketing buzzwords, our formulas are backed by years of real-world testing on tens of thousands of customers in our physical treatment centers to ensure they are both safe and highly effective.

Yes, our products are safe for pregnancy and breastfeeding. Full ingredient lists are available on our product pages, though we always recommend consulting your doctor if you have specific concerns during your pregnancy journey.

Yes, it is completely safe to use alongside cosmetic treatments like hair dye. However, if you are currently using prescribed medicated treatments like Minoxidil, please consult your doctor first.

Yes, our formulations cater to all skin types. As with any skincare routine, if severe irritation or a rash occurs, please discontinue use and consult a professional.

Unopened, our products have a shelf life of 3 years. Once opened, we recommend using them within 6 months for maximum freshness and efficacy.

To preserve the active ingredients, store your skincare and scalp care products in a cool, dry place away from direct sunlight.

Orders, Payments & Returns

1. What payment methods do you accept?

We offer secure checkout through FPX online banking and DuitNow QR for local banks. we are applying for standard credit/debit card, BNPL and E-wallet options.

Due to strict hygiene and safety protocols, all sales are final. We do not accept returns or process refunds.

Because skin and scalp health are highly dependent on individual biology, consistency, and lifestyle factors (like diet and sleep) that we cannot control, we do not offer refunds based on personal results. However, we are committed to your journey. If you aren’t seeing the progress you expect, please reach out to us on WhatsApp for a free consultation so our experts can help adjust your routine!

(Note: If you accidentally order the wrong item, you have a strict 30-minute window immediately after checkout to cancel or amend your order.)

We will make it right. If you receive a damaged or incorrect order, email us immediately at hello.naturalbeautysupply@gmail.com and our team will get in touch to resolve it quickly.

Shipping & Delivery

1. Does NBS ship to East & West Malaysia?

Yes, we ship across both East and West Malaysia. Shipping is FREE for all orders over RM300.

Once your order is processed, standard delivery takes 3-5 working days for East Malaysia (Sabah/Sarawak) and 5-7 working days for West Malaysia.

As soon as your package is dispatched, you will receive a waybill from us to monitor its delivery status.

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