Find answers to common questions about Swiskinn products, ingredients, and usage. We’re here to help you make the most of your skincare journey.
All payment will be made in Malaysian currency (RM).
Please drop us an email at swiskinn with your order ID and we will look into it.
The refund process takes up to 14 business days for you to receive your refund. If you have not received your refund in 14 days, please email us at Swiskinn@gmail.com.
Thank you for your order! Please allow 3-5 business days for your order to be shipped.
Please email swiskinn@gmail.com within 24 hours of making your purchase.
For payments please bank into the account below:
Piel Perfecta Sdn Bhd
Maybank
560193073881
After payment please send your receipt to us via DM on Instagram @swiskinn with your shipping details below:
Full Name:
Phone No:
Address:
Remarks:
Find answers to common questions about Follica Lab products, ingredients, and usage. We’re here to support your journey to a healthier scalp and stronger hair.
Yes. All Follica Lab formulations are powered by natural actives, botanicals, and plant-based extracts. We avoid harsh chemicals like parabens, sulfates, mineral oils, and synthetic fragrances to ensure gentle yet effective care.
Yes! We are actively working on expanding our range to address more scalp and hair concerns. Stay tuned for upcoming launches by subscribing to our newsletter or following us on social media.
Absolutely. Whether you have oily, dry, sensitive, or normal scalp types—our products are designed to work across all hair textures and conditions. We recommend checking the product page or usage guide for specific recommendations based on your needs.
Yes. We are proudly cruelty-free and do not test on animals. We’re committed to ethical practices in both sourcing and production.
Our formulations are made with sensitive scalps in mind. We avoid known irritants and focus on calming, non-toxic ingredients. However, if you have a known skin condition or allergy, we recommend patch testing before full use.
We offer clear guides and ingredient breakdowns on each product page to help you choose. As we expand our range, we’ll also provide scalp-type guides and recommendations. You can also contact us directly for personalized suggestions.
You can shop directly from our official website. Our products are also available through online marketplaces like Shopee and TikTok Shop. You may find us through the links above.
Currently we only accept online transfer and QRPAY. To proceed with your payment, please contact us directly at +6012-277 2169. Our team will guide you through the process and confirm your order once payment is received.
We currently ship within Malaysia only, and we are working on expanding internationally. Stay connected with us through our newsletter or social media for updates on new shipping destinations.
Natural Beauty Supply unites Swiskinn skincare and Follica Lab scalp care with science-backed, results-driven solutions for healthier skin, stronger hair, and confident everyday beauty.
