At Natural Beauty Supply, we take pride in providing quality skincare and scalp care products. Due to hygiene and safety reasons, all products sold are non-refundable and non-exchangeable, except under specific conditions stated below.

Eligibility for Returns

You may request a return or refund only if:

• You received the wrong item, or
• The product arrived damaged or defective.

To be eligible:

• You must contact us within 48 hours of receiving your order.
• Proof of purchase is required.
• Clear photos and/or videos of the item must be provided.
• The product must be unused and in its original packaging.

Return Process

1. Contact our customer support team within 48 hours of receiving your parcel.
2. Provide your order details and clear photo/video evidence.
3. Our team will review your request and advise on the next steps.
4. If approved, return instructions will be provided.

Refunds

• Approved refund requests will be processed after evaluation.
• Refunds, if applicable, will be made via the original payment method or another method agreed upon by our team.
• Processing time may vary depending on the payment provider.

Exchanges

• We only offer replacements or exchanges for wrong items sent.
• We also accept exchanges for damaged or defective products received.
• All exchange requests are subject to review and product availability.

Non-Returnable Items

• Opened or used products.
• Products without original packaging.
• Change-of-mind purchases.
• Items damaged due to misuse, mishandling, or failure to follow product instructions.

Important Notes

• Product results may vary depending on individual skin or scalp conditions.
• Natural Beauty Supply is not responsible for adverse reactions caused by misuse or failure to check ingredient suitability before use.
• We recommend reviewing product ingredients carefully before purchase.

Contact Us

For return or refund enquiries, please contact us:

Email: hello.naturalbeautysupply@gmail.com
Phone / WhatsApp: +60 12-978 1651